Get in touch
Tell us your device, your iOS version, and the App version (Settings → About inside the App shows both). We answer every message.
Common questions
Does it need the internet?
No. Every game works fully offline — that is the point of it. The App downloads new questions when it happens to have a connection, but nothing depends on that. Aeroplane mode, tunnels and remote highways are all fine.
A game is greyed out. Why?
Every game says why it cannot be played on the current trip, right on the row. Usually it needs more players than the trip has, or it needs a player who is not driving. Charades, for example, needs two people who are not the driver.
Can a child who cannot read play?
Yes. Every game is playable by ear or by picture. Bingo tiles and charades words carry a picture as well as a word, and the App can read prompts aloud.
How do I turn the voice on?
Narration starts switched off, so the App never talks over the radio uninvited. Tap the speaker in any game’s toolbar to switch it on, or use Settings → Voice. If a voice sounds wrong for your language, iOS may not have a voice installed for it — Settings → Voice explains how to add one.
Why does the same question keep coming back?
It should not. The App remembers what each traveller has been asked, across trips, and only repeats a question somebody got wrong. If you are seeing genuine repeats, please tell us which game.
How do I change the language?
Settings → Language. The games, the questions and the narration all follow. The App will re-open on the new language.
The driver is being asked to play
Mark the driver in the traveller list. Games that need eyes on the screen will then leave them out automatically, and games that do not will keep them in.
Subscriptions
MileQuest is free to download and includes free playtime on every trip. Unlimited play is an optional subscription, weekly or yearly.
Managing or cancelling
Subscriptions are handled by Apple, not by us. Go to Settings → [Your Name] → Subscriptions on your iPhone to change or cancel one. Cancelling stops the next renewal; the current period runs to its end.
Deleting the App does not cancel a subscription.
Restoring a purchase
New phone, or reset one? Use Restore Purchases on the subscription screen or in Settings.
Refunds
Refunds are handled entirely by Apple at reportaproblem.apple.com. We cannot issue them ourselves, but do tell us what went wrong.
Privacy in one line
The names and ages you enter for your travellers never leave your device. The full detail is in the Privacy Policy, and analytics can be switched off in Settings → Privacy.